Mid-size grocery
Regional grocery chain — 18 stores, Northeast US
14 mo
Payback
$78K
Annual savings/store
540K+
ESLs deployed
Started with a single-store, single-department pilot in dairy. Measured 17 hours/week labor saved on tag updates. Expanded to full store in 8 weeks, then to 5 stores per quarter for the next 4 quarters.
Key win: eliminated price-mismatch consumer-protection risk in a strict-enforcement state. Saved $22K/store/year in fines and customer-service time alone.
"We piloted three vendors in parallel. ZKong via Retail Digitals was the fastest to ship and the only one with a US team that answered the phone the same day."
Hardware mix: Valley series for shelves, Shield freezer for cold aisles, Arrow strips in produce.