Terms & Conditions

Effective date: July 24, 2026

1. What we sell

Retail Digitals supplies and supports retail pricing and display technology for businesses:

• Hardware — ZKONG electronic shelf labels (e-paper price tags in multiple sizes and colors), LCD retail displays, and accessories such as shelf rails, mounts, gateways/access points, and chargers. Product photos, sizes, and specifications are shown on each product and series page.
• Cloud platform & maintenance subscriptions — access to the cloud software that manages your labels, plus optional monthly maintenance plans (monitoring, support, integration upkeep).
• Professional services — POS/database integration, installation assistance, on-site or remote training, and nationwide rollout project services.

2. Ordering & payment

Most purchases are made against a written quote or invoice that lists the exact items, quantities, prices, shipping, and any services included. Payment of a quote or invoice, in whole or in part, constitutes acceptance of these terms. Where you and Retail Digitals have signed a separate written contract, that contract controls if it conflicts with this page.

We accept major credit and debit cards VisaMastercardAmerican ExpressDiscover, as well as ACH/bank transfer where stated on the invoice. All charges are in USD.

3. Shipping & delivery (fulfillment policy)

Hardware

• Hardware ships from our US stock in Brooklyn, New York, by commercial parcel or freight carrier.
• In-stock items typically ship within 5 business days of received payment. Special-order, custom, or out-of-stock items ship on the timeline stated on your quote/invoice.
• Shipping charges (if any) are itemized on your quote/invoice. We ship to United States addresses; Alaska, Hawaii, and international destinations by arrangement.
• You will receive shipment confirmation and tracking details by email.

Services & cloud subscriptions

• POS integration projects are typically completed within 45 business days of the contract date, subject to the access and cooperation described in your contract.
• Cloud platform access is provisioned when your account/subscription is activated — normally within 2 business days of payment.
• Installation and training are scheduled with you after ordering.

4. Cancellation policy (orders)

• You may cancel an order within two (2) business days of the order/contract date by written notice to info@retaildigitals.com.
• After two business days, all sales are final and no refunds are issued. This is necessary because once payment is remitted to the manufacturer and processed, the order cannot be cancelled.
• Custom, branded, or special-order items are non-cancellable and non-refundable once we place the order with the manufacturer.
• No cancellation is possible after equipment has shipped or installation has commenced, whichever is earlier.
• Cancellations within the two-business-day window may be subject to a restocking fee of up to 15% of the order value if the order has already been placed with the manufacturer.
• Card processing fees, itemized separately on the quote/invoice, are non-refundable in accordance with card network policies and are deducted from any refund.

5. Refund policy

• Approved refunds are issued within thirty (30) days of our receipt of your written cancellation notice, to the original payment method.
• Any services performed or costs incurred before cancellation (site surveys, integration configuration, shipping) are deducted from the refund.

6. Returns & warranty

Because ESL systems are configured per store, we do not accept change-of-mind returns outside the cancellation window above. Defective equipment is covered by warranty:

• Electronic shelf labels: two (2) year warranty covering defects in materials and workmanship, from the date of delivery.
• Wireless transmitter (ZAP-C): one (1) year warranty.
• The warranty does not cover damage caused by misuse, external events, or unauthorized modifications.
• Our obligation is, at our option, to repair or replace the defective unit. You cover shipping to us; we cover return shipping.
• To start a warranty claim: email support@retaildigitals.com with your order/invoice number and a description (photos help). We will confirm next steps within 2 business days.

7. Subscription cancellation (cloud & maintenance plans)

• Maintenance and cloud subscriptions run month-to-month. Either party may cancel with thirty (30) days’ written notice.
• Fees are billed monthly in advance and are non-refundable for partial months.
• If a fee remains unpaid more than 15 days after its due date, we may suspend maintenance, cloud access, and price synchronization until payment is received.
• Your pricing, product, and inventory data remains yours. After termination you may request an export of your data within 30 days.

8. Promotions

Any promotional pricing, discounts, or trial offers are governed by the specific terms stated with that offer at the time it is presented.

9. Payment security

All payment pages are served over HTTPS. Card payments are handled by our PCI-DSS-compliant payment processor; full card numbers are never stored on our servers. See our Privacy Statement for how we handle your data.

10. Legal & export

Our products are sold for business use within the United States. ESL hardware contains radio equipment operated under FCC rules. Export of hardware is subject to US export laws and requires our prior written agreement.

11. Liability & disputes

• Our total liability arising from any order is limited to the amounts you paid in the twelve (12) months preceding the claim. Neither party is liable for indirect, incidental, consequential, special, or punitive damages.
• We are not liable for pricing errors displayed on ESLs that arise from inaccurate data in your POS system, or for your compliance with pricing-accuracy laws.
• These terms are governed by the laws of the State of New York; exclusive venue is the federal or state courts located in Kings County, New York.
• If you have any problem with an order, contact us first — (347) 770-0612 or info@retaildigitals.com — and we will work to resolve it promptly.

12. Contact

Retail Digitals (NY Screens Media LLC)
36 West 47th Street, Room 200, New York, NY 10036, United States
Phone: (347) 770-0612
Email: info@retaildigitals.com · support@retaildigitals.com