1. Limited warranty periods

Product family	Warranty
Electronic shelf labels (e-paper, all series)	2 years from delivery
Everything else — LCD displays, base stations / gateways, PDA, batteries, rails, mounts & accessories	1 year from delivery

The warranty covers defects in materials and workmanship under normal use per published specifications. Remedy is repair, replacement, or credit at Retail Digitals' option. Replaced units carry the remainder of the original warranty.

2. Dead on arrival (DOA)

Units that fail out of the box must be reported within 30 days of delivery through the Portal Support Center. Verified DOA units are replaced with inbound and outbound freight paid by Retail Digitals.

3. What is not covered

Damage from misuse, drops, liquid ingress beyond the product's IP rating, improper installation, unauthorized modification or firmware, operation outside published temperature ranges (freezer-rated models excepted per their specs), depleted consumable batteries, and cosmetic wear.

4. RMA procedure

1) Open an RMA ticket in the Portal Support Center with model, quantity, serial numbers, and a fault description (photos help). 2) Our team issues an RMA number — nothing may be returned without one. 3) Ship the units referencing the RMA number; after the DOA window, the partner pays inbound freight and Retail Digitals pays outbound for verified warranty claims. 4) Verified claims are repaired, replaced, or credited within a commercially reasonable time.

5. End-user support

Partners provide first-level support to their end users; Retail Digitals supports partners. This policy is incorporated into the Business Partner Agreement (§5) and the Terms of Sale.

Draft prepared for review by Retail Digitals' counsel.